TERMS AND CONDITIONS
MTB Enduro & Downhill Tours
Cusco Kinti Biking
By booking any of our tours, the client agrees to the following Terms and Conditions:
1. Booking Policies
1-Day Tours
- Advance booking is recommended.
- Reservations may also be made up to 1 day before the tour, subject to availability.
Multi-Day Tours (2–11 days) & Expeditions
- Advance booking is required to secure logistics, guides, transportation, and accommodations.
- We strongly recommend booking several months in advance, especially during high season (May–September).
Booking Confirmation
- A 50% deposit of the total tour price is required at the time of booking.
- The remaining 50% balance must be paid 45 days prior to the tour start date.
- The reservation is confirmed only upon receipt of the deposit.
2. Cancellation Policy
All cancellations must be submitted in writing via email or official WhatsApp.
- 30 days or more before the tour: Full refund (100%).
- 29 to 15 days before the tour: 50% of the total tour price will be charged.
- 15 days or less before the tour: 100% of the total tour price will be charged.
- No Show: No refund applies.
Applicable refunds may be subject to bank fees or administrative charges.
3. Date Changes
- Date changes are subject to availability.
- Price differences may apply if the new date falls within high season or if operational costs have changed.
- Confirmed logistical services (hotels, transportation, permits, etc.) may generate additional charges.
4. Weather & Safety Cancellations
Client safety is our top priority.
In the event of extreme weather conditions, natural disasters, social unrest, or other force majeure circumstances that may compromise safety:
- The tour may be rescheduled at no additional cost, subject to availability, or
- A safe alternative route of similar characteristics may be offered.
Cusco Kinti Biking reserves the right to modify routes, schedules, or itineraries when necessary for operational or safety reasons.