TERMS AND CONDITIONS

MTB Enduro & Downhill Tours

Cusco Kinti Biking

By booking any of our tours, the client agrees to the following Terms and Conditions:

1. Booking Policies

1-Day Tours

• Advance booking is recommended.
• Reservations may also be made up to 1 day before the tour, subject to availability.

Multi-Day Tours (2–11 days) & Expeditions

• Advance booking is required to secure logistics, guides, transportation, and accommodations.
• We strongly recommend booking several months in advance, especially during high season (May–September).

Booking Confirmation

• A 50% deposit of the total tour price is required at the time of booking.
• The remaining 50% balance must be paid 45 days prior to the tour start date.
• The reservation is confirmed only upon receipt of the deposit.

2. Cancellation Policy

All cancellations must be submitted in writing via email or official WhatsApp.

• 30 days or more before the tour: Full refund (100%).
• 29 to 15 days before the tour: 50% of the total tour price will be charged.
• 15 days or less before the tour: 100% of the total tour price will be charged.
• No Show: No refund applies.

Applicable refunds may be subject to bank fees or administrative charges.

3. Date Changes

• Date changes are subject to availability.
• Price differences may apply if the new date falls within high season or if operational costs have changed.
• Confirmed logistical services (hotels, transportation, permits, etc.) may generate additional charges.

4. Weather & Safety Cancellations

Client safety is our top priority.

In the event of extreme weather conditions, natural disasters, social unrest, or other force majeure circumstances that may compromise safety:

• The tour may be rescheduled at no additional cost, subject to availability, or
• A safe alternative route of similar characteristics may be offered.

Cusco Kinti Biking reserves the right to modify routes, schedules, or itineraries when necessary for operational or safety reasons.